Smarter pricing, smoother onboarding, and more automation

Introducing Our Latest Updates

At [Your Company], we're committed to continuously improving our platform to provide a seamless experience for our customers and partners. Our latest updates focus on enhancing transparency, flexibility, and automation, ensuring that your ride-hailing business runs smoothly and efficiently.

Clear and Consistent Pricing

We've revamped our pricing display to make order details easier to understand at every stage. With our updated system:

• VAT and additional fees are now shown consistently
• Coupon discounts are visible in all relevant order views
• Price breakdown remains clear from trip completion to order history

This increased transparency reduces confusion and support requests, building trust with your customers and positively impacting retention and repeat orders.

More Flexible Custom Driver Document Setup

Partners using custom driver documents can now define default values for text fields as part of the document configuration. This feature:

• Gives partners more flexibility when configuring custom driver documents
• Reduces repetitive manual input
• Helps keep driver data consistent across registrations

Learn more about this update in our support article.

Automatic Driver Blocking Based on WASL Status (Saudi Arabia)

For partners operating in Saudi Arabia, driver access can now be automatically managed based on WASL status. This feature:

• Automatically restricts drivers from receiving new orders if their WASL status is invalid ("ineligible")
• Restores access when the status switches to "eligible" again

This update helps keep your platform aligned with regulatory requirements without manual intervention, reducing compliance risks and operational overhead. Get the details in our support article.

More Flexible Driver Plan Durations

We've expanded the available options for driver plan durations to include:

• 90 days
• 180 days
• 360 days

This increased flexibility allows you to better tailor pricing and subscription models to your business needs. Learn more in our support article.

Sound Alerts for Incoming Orders in Operator App

Full access operators can now enable sound alerts for incoming orders from the Customer app in the Operator App. Sound alerts can be configured based on:

• Selected services
• Instant orders
• Preorders

This feature helps operators react faster to new customer orders, reducing the risk of missed orders and improving response times during busy periods. Get the details in our support article.

New Role: Customer Wallet Manager

We've introduced a new merchant-level role in My hub, designed to give partners more control over access to customer wallet operations. The Customer Wallet Manager role allows team members to:

• Search customers by phone number
• Adjust customer balances
• Review transaction history

This new role makes day-to-day wallet operations easier to delegate, helping teams process refunds and balance issues faster while maintaining clear responsibilities and stronger control over sensitive business data. Learn more in our support article.

Fairer Driver Levels During Leave and Temporary Inactivity

We've made Driver Levels calculations more consistent by excluding approved time away from work, such as vacations, sick leave, and document review periods, from performance statistics.

This update ensures that drivers are no longer penalized for temporary absences beyond their control, maintaining a fair and transparent driver incentive system. Get the details in our support article.

By incorporating these updates into our platform, we're committed to providing a more efficient, transparent, and automated experience for our partners and customers. Stay ahead of the curve with our cutting-edge ride-hailing API, mobility intelligence, and taxi software solutions. Contact us to learn more about our platform and how it can benefit your business.